Privacy Statement
Name of Service: Carol McKenzie Talk Service
Address: E-mail: carol@cmckenzietalks.com
Date: 1st July 2020
This Privacy Statement governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). It acts as policy, which applies to the Site and services offered by the company.
The type of personal information we collect:
We currently collect and process the following information when you complete the ‘Contact Us’ form:
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Personal identifiers, to include name, email address and contact number.
When completing referral forms we collect:
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Personal identifiers, to include name, d.o.b, address, age, ethnicity, gender, religion
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Contacts and characteristics to include telephone number and email address.
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Information to support the pupils/ clients’ needs.
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Information pertaining to professional services that may be connected to the client.
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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for identification purposes
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to enable us to respond to your enquiry
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to establish issues presented and needs
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as a means to safeguard young person if under the age of 16
We use the information that you have given us in order to
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to carry out assessment of need
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develop a support plan
During direct work with clients we may share this information with:
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safeguarding officers as relevant to safeguarding needs
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emergency services for the purposes of protection
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other
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting carol@cmckenzietalks.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information:
Your information is securely stored electronically by use of secure password system and a secure manual pocket.
We keep personal information for 3-years. We will then dispose your information by deleting electronic data in line with the ICO guidance or shredding.
Your data protection rights:
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
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Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at carol@cmckenzietalks.com if you wish to make a request.
To send periodic emails:
We may use the email address to send publicity information. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, service information, etc.
If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Changes to our Privacy Statement / Policy:
Our company has the discretion to update this privacy statement at any time. Our commitment is to revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at [carol@cmckenzietalks.com].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
